SHIPPING DAMAGE & SHIPPING INSURANCE:

All of our vehicles pass a rigorous 18 point inspection before shipment to insure that they are completely functional and free of any damage. Therefore any damage to the vehicle that occurs was due to improper shipping process. Since all orders are shipped via third party LTL trucking company, shipping insurance is required with any vehicle purchase (3% of your total sales price) to protect your investment against lost or damage which may occur during transit. Shipping insurance will protect your vehicle in the event of a lost shipment and a replacement vehicle will be shipped to you immediately with no additional cost. Shipping insurance will also protect your vehicle against shipping damage(s), If your vehicle is damaged there are 2 solutions, 1) if the damage is simply a few scratches or cracked plastic part(s), you can accept it and we'll file a claim with the trucking company on your behalf to recover the damage and send you replacement parts free of charge after we receive your complete supporting documents for the claim . Please be sure to inspect the bike thoroughly BEFORE signing the delivery receipt. Any damages MUST be noted on the delivery receipt and have the driver sign in acknowledgement, you must notify us within 3 days of delivery. All required supporting documents such as delivery receipt, digital pictures and description of damage(s) must be received within 3 days via fax or email. Failure to do so may cause your claim to be denied by the trucking company and you will have to pay for the replacement parts. Please save all original packaging material in case the shipping company exercises their right for inspection. Our trained and experienced customer service representatives are available to assist and resolve any shipping claims based on your complete supporting documents. 2) If you believe that the vehicle has more than just cosmetic damages and is totally destroyed during transit, you must take pictures of damages and call us immediately to confirm the fact with us before you decide to refuse delivery. Otherwise you will be responsible for return shipping costs plus a 30% restocking fee and/or all costs of shipping out a new vehicle. If you refuse delivery due to damage and is returned to us for a replacement vehicle, upon inspection at the shipper and the damages are purely cosmetic and no structural or mechanical damages are found, the vehicle will be repaired and shipped back to you at your expense. Any refunds on non-repairable or lost vehicles will be refunded once the claim is settled. Any chargeback on payment will be subject to a $75.00 chargeback fee, interest, and attorney and court fees. Buyers fully accept all responsibilities in regards to any financial or time loss which may occur due to shipping process. We are partnered with the best LTL trucking companies to ensure you receive the best service and experience possible. Please understand damage and lost shipments do occur 3% of the time so we require all buyer(s) to insure your investments.

Shipping insurance is free of charge if you pay by QuickPay with Zelle , Bank wire transfer or mail in a Cashier's Check (bank certified check) or Money Order for your vehicle purchase, We suggest that you mail your payment via Priority Mail or Express Mail that contains tracking number for the fast and safe delivery.

SHIPPING CLAIMS: